Privacy Policy

Staycold Export Ltd ("We") are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purposes of Data Protection legislation, the data controller is Staycold Export Ltd of Hawarden Business Park, Hawarden Flintshire, North Wales CH5 3US, United Kingdom.

We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the Finance Director at sales@staycold.co.uk.

Information We May Collect From You

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect and process different kinds of personal data about you, which we have grouped together as follows:

Identity Data can include first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender;

Contact Data includes billing address, delivery address, email address and telephone numbers;

Financial Data includes bank account and payment card details;

Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us;

Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website;

Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses;

Usage Data includes information about how you use our website, products and services; and

Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We may also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If You Fail to Provide Personal Data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

How Is Your Personal Data Collected?

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you: apply for our products or services; create an account on our website; subscribe to our service or publications; request marketing to be sent to you; enter a competition, promotion or survey; or give us feedback or contact us.

Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see the IP addresses and cookies paragraph below for further details.

Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources, including: Technical Data from analytics providers such as Google, advertising networks, and search information providers; Contact, Financial and Transaction Data from providers of technical, payment and delivery services; and Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register based inside the UK.

IP Addresses and Cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

– To estimate our audience size and usage pattern;

– To store information about your preferences, and so allow us to customise our site according to your individual interests;

– To speed up your searches; and

– To recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

Please note that our advertisers may also use cookies, over which we have no control.

List of Cookies We Collect

The following cookies may be set when you use our website:

– CART – The association with your shopping cart.

– CATEGORY_INFO – Stores the category info on the page, that allows to display pages more quickly.

– COMPARE – The items that you have in the Compare Products list.

– CURRENCY – Your preferred currency.

– CUSTOMER – An encrypted version of your customer id with the store.

– CUSTOMER_AUTH – An indicator if you are currently logged into the store.

– CUSTOMER_INFO – An encrypted version of the customer group you belong to.

– CUSTOMER_SEGMENT_IDS – Stores the Customer Segment ID.

– EXTERNAL_NO_CACHE – A flag, which indicates whether caching is disabled or not.

– FRONTEND – Your session ID on the server.

– GUEST-VIEW – Allows guests to edit their orders.

– LAST_CATEGORY – The last category you visited.

– LAST_PRODUCT – The most recent product you have viewed.

– NEWMESSAGE – Indicates whether a new message has been received.

– NO_CACHE – Indicates whether it is allowed to use cache.

– PERSISTENT_SHOPPING_CART – A link to information about your cart and viewing history if you have asked the site.

– POLL – The ID of any polls you have recently voted in.

– POLLN – Information on what polls you have voted on.

– RECENTLYCOMPARED – The items that you have recently compared.

– STF – Information on products you have emailed to friends.

– STORE – The store view or language you have selected.

– USER_ALLOWED_SAVE_COOKIE – Indicates whether a customer allowed to use cookies.

– VIEWED_PRODUCT_IDS – The products that you have recently viewed.

– WISHLIST – An encrypted list of products added to your Wishlist.

– WISHLIST_CNT – The number of items in your Wishlist.

We may also collect cookies for Google Analytics. Google Analytics uses first-party cookies to track visitor interactions. These cookies are used to store information, such as the time that the current visit occurred, whether the visitor has been to the site before and what site referred the visitor to the web page. Browsers do not share first-party cookies across domains.

Where We Store Your Personal Data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses Made of the Information

We will only use your personal data when the law allows us to. We have set out below a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on.

– To register you as a new customer — Identity & Contact data — Legal basis: Performance of a contract with you.

– To process and deliver your order (manage payments, fees, charges, and collect money owed) — Identity, Contact, Financial, Transaction & Marketing and Communications data — Legal basis: Performance of a contract with you; Necessary for our legitimate interests (to recover debts due to us).

– To manage our relationship with you (notifying you about changes to our terms or privacy policy; asking you to leave a review or take a survey) — Identity, Contact, Profile & Marketing and Communications data — Legal basis: Performance of a contract with you; Necessary to comply with a legal obligation; Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services).

– To enable you to partake in a prize draw, competition or complete a survey — Identity, Contact, Profile, Usage & Marketing and Communications data — Legal basis: Performance of a contract with you; Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business).

– To administer and protect our business and website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) — Identity, Contact & Technical data — Legal basis: Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud); Necessary to comply with a legal obligation.

– To deliver relevant website content and advertisements to you and measure the effectiveness of the advertising we serve — Identity, Contact, Profile, Usage, Marketing and Communications & Technical data — Legal basis: Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy).

– To use data analytics to improve our website, products/services, marketing, customer relationships and experiences — Technical & Usage data — Legal basis: Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy).

– To make suggestions and recommendations to you about goods or services that may be of interest to you — Identity, Contact, Technical, Usage, Profile & Marketing and Communications data — Legal basis: Necessary for our legitimate interests (to develop our products/services and grow our business).

We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post, email, text message, social media or telephone. We will obtain your consent before sending third party direct marketing communications to you. You have the right to withdraw consent to marketing at any time by contacting us.

If you are an existing customer, we will only contact you by electronic means (e.g. e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.

If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.

Disclosure of Your Information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006.

We may disclose your personal information to third parties such as service providers, professional advisers or government agencies in the following circumstances:

– In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;

– If Staycold Export Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets; or

– If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or other agreements; or to protect the rights, property, or safety of Staycold Export Ltd, our customers, or others.

Some of our external third parties may be based outside the UK so their processing of your personal data may involve a transfer of data outside the UK. Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

– We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data; or

– Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.

Your Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. If you wish to exercise any of the rights set out below, please contact us. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We try to respond to all legitimate requests within one month.

You have the right to:

Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing, where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: if you want us to establish the data's accuracy; where our use of the data is unlawful but you do not want us to erase it; where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you.

You have the right to ask us not to process your personal data for marketing purposes. You can exercise the right at any time by contacting us at sales@staycold.co.uk.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Changes to Our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to sales@staycold.co.uk.